For years, big box stores like Home Depot and Lowe’s have attempted to monopolize the home-improvement industry. These megastores’ draw homeowners in with their promises of low prices, large inventories, and convenience. But the last decade or so has seen a surge in independent retailers, as consumers have begun to realize that the appeal of big box stores comes at a very steep price.
Independent establishments like Affinity Stoneworks meet the demands that come with kitchen and bath renovations in ways that big box stores cannot. Here are four characteristics that truly set us apart from the rest:
1. PERSONAL ATTENTION.
We’ve all been there: you walk into Home Depot and spend the first five minutes looking for someone to help you with your project needs. Big box stores see thousands of customers each day, rendering it impossible to give each client the personal attention they deserve.
You’ll never have to track someone down to assist you at Affinity. We offer personalized consultations to every customer so we can fully understand the details of each project. We then physically go out and see the environment for the new countertops – that way, we know exactly what we’re dealing with and avoid mistakes or miscommunications down the road. At a big box store, they may exert little more effort than to look at a drawing you’ve brought in and give you a quote.
2. UNIQUE AND HIGH QUALITY INVENTORY
Our tight relationship with suppliers assures that Affinity will always stock rare, expertly curated and exotic products you won’t come across anywhere else. Additionally, we have full slabs here at our design center, so you can better envision what your countertop will look like in the end. Most big box stores will show you a 4×4 sample, knowing full well that natural stone is unpredictable and what you see on a small sample slab is not representative of the full piece.
3. EXPERT KNOWLEDGE
An average part-time employee at a big box store likely has very limited knowledge and experience in countertop fabrication and installation. At Affinity, our entire team is educated and knowledgeable in the industry. We’ve trained each of our employees to be specialized in the technicalities of remodeling solutions. You won’t come across bad advice or poor judgment calls when you’re working with us.
4. THE FULL SUITE OF SERVICES
At Affinity, we employ a range of experts: designers, stone artisans, installers, schedulers and project managers. Unlike many countertop retailers that only sell countertops to be made and installed by a third-party, we do it all. We’ll work with you from the beginning to design the remodel, custom fabricate the materials in-house, and provide you with full time schedulers to get the job done. Furthermore, our owners are on site every day –which is much more than a big box store can say.
Ready to ditch the megastores? Come visit us at our design center in Alpharetta, and you’ll find an establishment that is passionate about its customers and products. We promise you won’t be disappointed.